Terms of Service

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1. Introduction

Welcome to youShine. These Terms of Service govern your use of our beauty and wellness booking platform, on the website and in the youShine apps, for both centers managing their business and clients booking appointments. By creating an account, continuing as a guest or otherwise using our services, you agree to these terms and to our Privacy Policy.

2. Your Account and Bookings

You're responsible for the accuracy of the information you provide when booking, and for showing up or cancelling/rescheduling in good time. Centers set their own cancellation and no-show handling — check a center's listing for specifics.

3. Bookings & Payments

A booking made through youShine is a direct agreement between you and the center — youShine facilitates the booking and, where the center accepts online payments, processes payment on the center's behalf; youShine is not the business providing the service itself. Prices are set by each center and shown before you book.

Depending on how a center has set up payments, you may pay in person (cash or card) at your appointment, pay online in full at the time of booking, or pay a deposit online to confirm the booking, with the remaining balance collected by the center at your appointment — see Cancellations, Deposits & No-Shows below for how deposits work.

4. Cancellations, Deposits & No-Shows

Some centers require a deposit — a percentage of the booking total, shown to you before you confirm — paid online at the time of booking. Where a center requires one, the booking is not confirmed until the deposit is paid; your card details are saved securely with our payment processor for this purpose and, if needed, for the cancellation handling described below.

A center that requires a deposit also sets a cancellation window (for example, 24 hours before the appointment). Cancel before that window and your deposit is refunded automatically. Cancel inside the window, or don't show up, and the deposit becomes eligible to be charged — this is never automatic, and always a deliberate decision the center makes from that specific booking, never triggered just by the cancellation or no-show itself. A center with no deposit policy has no cancellation fee at all.

5. Centers on youShine

youShine is for businesses offering beauty, wellness and personal care services, such as salons, barbershops, spas, nail and tattoo studios, massage, skin care, pet care, therapy and health centers. When you register a center you confirm that your business offers services of this kind, that the details you provide are accurate, and that you hold any licenses your services require.

Centers can choose to upload a business document for review. An approved center shows a gold badge beside its name. This is optional, and centers without it can still take bookings.

6. Contact Information

Questions about these terms? Reach us via the contact form, or from Settings → Help in the app.